Cancelling your subscription

We're sorry to see you go. Here's how cancelling your SOUS subscription works.

How to cancel

Let your SOUS contact person or our support team know that you'd like to cancel. We'll have a short call with you to confirm the cancellation and hear your feedback, which helps us improve SOUS.

Notice period

SOUS has a one-month notice period. Your subscription stays active until the end of your current billing period, plus one more month. You'll receive one final invoice for that last month.

Example: your billing period runs from the 20th of each month, and you cancel on 10 September. Your current period ends on 20 September, you receive your final invoice on 20 September, and your subscription ends on 20 October.

Confirmation

Once your cancellation is processed, we send you an email confirming the date of your final invoice and the date your access ends.

When your subscription ends

• Access to the SOUS portal is closed for all users at your company.

• If you use Spotlight, we stop managing your listings and reviews. Your Google Business Profile itself stays yours.

• We keep your company data unless you ask us to delete it.

Would you like your data deleted, or have you changed your mind? Contact us.