Delivery partners: Uber Direct and SooCool
Offer delivery without your own drivers, and what it costs.
SOUS works with external delivery partners so you can offer delivery to your guests. The rates are set by the delivery partner and billed to you at cost: SOUS adds nothing on top. You are the merchant on record with the delivery partner, and SOUS is not responsible for issues, delays or damaged items. You'll find all current rates in the SOUS portal under Information.
Uber Direct: same-day delivery
Uber Direct delivers your order the moment it's ready for collection.
• Price in the Netherlands: based on the distance from your kitchen to the guest. The base fee of €12.00 covers the first kilometre, and every additional 0.5 km adds €1.25. For example, a delivery of 3 km costs €17.00 and the maximum of 5 km costs €22.00.
• Price in South Africa: based on the distance from your kitchen to the guest. The base fee of R12.00 covers the first kilometre, and every additional 0.5 km adds R1.25. For example, a delivery of 3 km costs R17.00 and the maximum of 5 km costs R22.00.
• Limits: a maximum delivery radius of 5 km and a maximum order weight of 12 kg.
• Tracking: the guest gets a live tracking link once a courier is assigned. The guest needs to be at the address and reachable by phone, as a second delivery attempt isn't possible.
SooCool: next-day chilled delivery
SooCool collects chilled orders from your kitchen and delivers them to the guest the following day. Collections run on the days set for your kitchen, at least one day before delivery.
• Availability: SooCool only delivers in the Netherlands.
• Price (excl. VAT): €15.50 per collection visit, €0.80 per label at collection, €13.50 per delivered order and €2.00 per label at delivery. One label is needed per box. Costs are billed weekly.
• Fuel surcharge: a temporary percentage on top of all SooCool charges, set weekly by SooCool and shown separately on your logistics invoice.
• Tracking: the guest receives a tracking link the day before delivery. If the guest isn't home, SooCool will try to call them to arrange another drop-off or delivery to a neighbour. A second delivery attempt isn't possible.
Logistics costs are deducted from your SOUS Pay balance, usually within a few days after delivery, and appear on your logistics invoice. Interested in one of these partners? Email support@poweredbysous.com or open the chat via the SOUS icon in the portal.