Discounts and promotions on your Storefront

You can reward guests who order through your Storefront with discounts and promotions. In the SOUS portal, you'll find both under Promotions in the menu on the left.

A discount takes money off an order. Go to Promotions > Discounts and click New discount. Then fill in the following:

1. Basics: give the discount a name and choose the type: a percentage off, a fixed amount off or a free product. Then enter how much it takes off.

2. Code: enter a code, for example SUMMER10, if guests should type it in at checkout. Leave it blank for an automatic discount: it then applies to every guest and is shown on your Storefront with a red label.

3. Locations: choose the location the discount applies to.

4. Fulfilment types: choose whether the discount applies to pickup, delivery or both.

5. Targeting: choose what the discount applies to: the entire order, the delivery or specific products, which you then select. You can also set a minimum order amount, a total usage limit and a limit per customer. Leave the limits blank for unlimited use.

6. Schedule & status: set a start date and, if you want, an end date. Leave the end date blank for no end date. With the recurring schedule you can limit the discount to certain days and times every week, for example a happy hour on Friday from 16:00 to 18:00. Use the Active switch to turn the discount on or off without deleting it.

7. Save the discount.

All your discounts are listed on the Discounts page, with their value, what they apply to, locations, number of uses, status and period.

A promotion rewards guests for buying certain products. Go to Promotions > Promotions and click Create promotion. Most settings work the same as for discounts:

1. Basics: give the promotion a name and choose the promotion type: Buy X, get Y, or Buy one, get one, which is a buy-X-get-Y offer with matching quantities.

2. Locations: products are set per location, so choose the location where the promotion runs.

3. Fulfilment types: choose pickup, delivery or both, or leave it empty for all.

4. Trigger (buy X): choose the products and the quantity a guest must buy to qualify.

5. Benefit (get Y): choose the products the guest receives, how many, and the benefit type, for example Free.

6. Schedule & status: set the start and end date, an optional recurring weekly schedule and, if you want, a maximum number of redemptions.

7. Save the promotion.

Example: for "Buy 2 coffees, get a pastry free", choose the coffees as trigger products with a trigger quantity of 2, and the pastry as benefit product with a benefit quantity of 1 and benefit type Free.

• Discounts and promotions apply to orders placed through your Storefront.

• The discount is taken off the order total, so it lowers your revenue for that order.

• Want to pause a discount or promotion for a while? Turn off the Active switch instead of deleting it.

Need help setting up a discount or promotion? Contact us.