How your Storefront works for your guests

Your Storefront is your own online ordering page, powered by SOUS. Guests order directly from you for pickup or delivery, without a marketplace in between. This is what ordering looks like for them.

1. Your Storefront page

At the top, guests see your banner, logo, name and a short description. Below that they find:

• Pickup or delivery: a switch to choose how they want to receive their order.

• Location and time: the chosen location, the pickup or delivery time, and when the store opens.

• Language: a flag icon to switch the language of the Storefront.

• Cart: shows how many items are in the cart.

Your menu is split into categories, shown as tabs that guests can scroll through, with a search icon to find a dish quickly. Products can carry labels such as Trending or Popular, and discounts are shown on the product card with the original and the new price.

2. Choosing a location and time

Before adding something to the cart, guests confirm how and when they want to order:

• Pickup: guests choose one of your locations, or let the Storefront find the nearest one. Each location shows its address and whether it's open.

• Delivery: guests enter their delivery address or use their current location.

Next, guests choose a day and a time slot, or As soon as possible, which shows the expected waiting time. The available slots follow your opening hours and pickup settings.

3. Choosing a product

Clicking a product opens its details: photo, description and price. Guests then choose the options you've set up, such as a size, ingredients or extras. Options marked Required must be chosen, some option groups have a minimum and maximum number of choices, and extras can add to the price. Guests set the quantity and click Add.

4. Suggestions and the cart

After adding a product, guests see products that are often ordered together, which they can add with one click. Before checkout, a Complete your order screen suggests extras once more. Guests can skip it.

In the cart, guests see each item with their chosen options. They can change quantities, remove items or empty the cart, and they see the subtotal. When they're ready, they click Checkout.

5. Checkout

On the checkout page, guests check their order details (pickup or delivery, location and time) and fill in their first name, last name, phone number and email address. They can tick a box to receive special offers and updates from you: this is how you collect marketing consent. They can also enter a promo code. The total, including VAT, is shown on the right. Finally, guests place their order and pay.

After the order

The order appears in your SOUS portal under Orders, where you can prepare and track it. See the articles How the On-Demand orders tab works and Managing scheduled orders. To change how your Storefront looks, see Setting up and editing your Storefront.