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Lightspeed K-Series: "Not ready to accept online orders"

What the two Lightspeed checks mean and how to fix them before going live.

When you connect Lightspeed K-Series to SOUS, we check whether your Lightspeed POS is ready to receive online orders. If something isn't ready yet, you'll see a red "Not ready to accept online orders" warning in your SOUS portal under Kitchen Settings › Integrations. Orders can only be pushed into Lightspeed once both checks show as satisfied.

"A POS device is available: not satisfied"

Lightspeed can't find an active POS device for your location. Online orders are delivered to your main iPad, so it needs to be ready to receive them. To fix this:

  1. Switch on the main iPad you use as your till.

  2. Open the Lightspeed Restaurant app and make sure a staff member is logged in.

  3. Check that the iPad is connected to the internet.

If your restaurant is closed and the iPad is switched off, this check will fail. That's expected: it will pass again once the iPad is back online.

"The POS is accepting online orders: not satisfied"

Your Lightspeed POS isn't currently set to accept online orders. To fix this:

  1. On your main iPad, tap the four dots in the bottom right corner of the Lightspeed Restaurant app.

  2. Tap Reload (the two arrows) and wait for the app to restart.

  3. Tap the four dots again and check that online orders are switched on.

If you can't find the online orders option, online ordering hasn't been activated for your Lightspeed location yet. Contact our support team and we'll help you get it activated.

Check again

Once you've completed the steps above, go back to Kitchen Settings › Integrations in your SOUS portal and refresh the page. When both checks are satisfied, the warning disappears and your Lightspeed POS is ready to receive orders from SOUS.

Before you go live

While you're on the integrations page, also make sure that a Lightspeed location, order profile, payment method and POS user are selected, and that all your products are mapped to Lightspeed items. Products without a mapping won't come through correctly on your POS.

Need help?

Contact us at merchantsupport@poweredbysous.com and we'll be happy to help.