Managing scheduled orders

Scheduled orders are orders that guests place in advance for a later pickup or delivery. You'll find them in the SOUS portal under Orders > Scheduled.

The list opens on the current week. Use the date range at the top right to choose another period, and the search bar to find a specific order. You can narrow the list further with the filters:

• All, Printed or Not Printed: show only the orders you have or haven't printed yet.

• Status: Open, Closed or Cancelled.

• Menu: show orders from one menu only.

• Deliveries: all deliveries or only chilled deliveries.

• Type: collection or delivery.

• Sales channel and vendor: show orders from one channel or one of your stores.

For each order you see the ID, customer, whether it has been printed, menu, quantity, number of people, order date, fulfilment date, type, sales channel, tags and status. Click a column name to sort the list.

Opening an order
Click an order to see all its details on one page:

• Ordered details: every item in the order, with its photo, the quantity, the number of people (for menus) and the revenue.

• Order summary: the payment status, for example Paid, followed by the subtotal, shipping costs, taxes with the VAT rate, and the total.

• Delivery details: the delivery address on a map, with a View on map link, the delivery date, the time window for the courier pickup and the tracking code. Click the copy icon next to the tracking code to copy it.

• Customer details: the name of the guest who placed the order.

• Internal notes: click Add note to keep track of details about the order. These notes are for your team only.

• Recent changes: a history of the edits made to the order.

At the top of the page you can click Issue Refund to refund the guest, or Cancel Order to cancel the order. Click the copy icon next to the order number to copy it, and Back to overview to return to the list.

Click Print at the top right to choose what to print:

• Production list: an overview of everything the kitchen needs to make.

• Packing list: what goes into each order.

• Shipping label: a label to stick on each order.

To print only certain orders, tick the boxes next to them and click Review and print at the bottom of the page.

Questions about scheduled orders? Contact us.