Setting up products, menus, upsells and collections

Under Listings in the SOUS portal you manage everything guests can order: products, menus, upsells and collections. Each one is created with a step-by-step form. The preview on the right shows how guests will see it, and the last step, Review and submit, shows what's still missing. You can only click Publish once all required sections are complete.

Products

A product is a single item guests can order, such as a dish or a drink. Go to Listings > Products and click Create new. The form has 7 steps:

1. Name your product: choose the publish channels (where the product is sold, for example your Storefront) and which of your businesses offers it. Then add the product name, a short intro and a product description.

2. Price: enter the price and choose the VAT rate. Tick Available to make the product orderable, and tick Requires age verification (18+) for products such as alcohol.

3. Photos: upload one or more images. At least one photo is required.

4. Product options (optional): add portion sizes, such as small and large, or other option groups, such as toppings or sauces.

5. Availability: choose Follow kitchen schedule to use your kitchen's regular delivery and collection days, or Set a custom schedule for this product only. Under Product order cutoff you can set how many days before the collection or delivery date, and until what time, guests can order this product. Leave both fields empty to follow the kitchen cutoff from Settings > General. Under Order until you can set the last day guests can order the product, for example for a seasonal item. The variant creation dates only apply to the marketplace.

6. Special dates (optional): click Add Exceptions to add dates that differ from your regular schedule, such as public holidays.

7. Review and submit: check that all required sections are complete and click Publish.

Once the product is live, you can add more information to it. Open the product under Listings > Products to see all its tabs: Basics, Price, Photos, Upsells, Product Options, Compliance, POS, Availability, Special dates, Storefront and Review and submit.

In the Compliance tab you can add the legal product information, such as allergens. Nothing here is required, but filling it in helps your guests and keeps you ahead of labelling rules in your market:

• Prepackaged item: tick this if the product is filled and sealed before sale, such as a jar, a bottle or a sealed tray. Leave it unticked for food you make to order.

• Allergens: tick every allergen the product contains, such as eggs, milk, fish, sesame, specific types of gluten or specific nuts. Tick None if it contains no allergens.

• Additives: tick any additives, such as colourants, preservatives, sweeteners or a high caffeine content, or tick None.

• Alcohol kind, caffeine per 100 ml and country of origin: fill these in where they apply.

Click Publish to save your changes.

Menus (Mostly for ExploreSOUS)

A menu is a set offer priced per person, for example a catering or group menu. Go to Listings > Menus and click Create new. The form has 9 steps:

1. Describe your menu: choose the sales channels and which of your businesses offers the menu. Then add an SKU code (only if you use one), the menu name, a short intro and a detailed menu description.

2. Price and inventory: enter the price per person, choose the number of people the menu is for and the VAT rate. Tick Available to make the menu orderable.

3. Add photos: upload at least one image. You can also add a video preview (MP4 or MOV, max. 100 MB).

4. What's inside? (optional): add the individual dishes in the menu, with a photo and description for each.

5. Preparation and allergies (optional): enter the preparation time in minutes and upload documents, such as allergen information, as a PDF in English and Dutch (max. 10 MB each).

6. Availability dates: choose Follow kitchen schedule or Set a custom schedule for the delivery and collection days. The variant creation dates set the period in which the menu can be offered.

7. Shipping rules: these are created automatically based on the number of people you chose in step 2. Check that they're correct.

8. Special dates (optional): click Add Exceptions to add dates that differ from your regular schedule.

9. Review and submit: check that all required sections are complete and click Publish.

Upsells

An upsell is an extra guests can add to their order, such as a drink, side or dessert. Go to Listings > Upsells and click Create new. The form has 5 steps. The first three are:

1. Name your upsell: choose the publish channels and which of your businesses offers it. Then add an SKU code (only if you use one), the upsell name, a short intro and a description.

2. Price: enter the price and choose the VAT rate. Tick Available to make the upsell orderable.

3. Photos: upload at least one image.

Complete the remaining steps and click Publish in the last step.

Collections

A collection groups products together, for example "Breakfast" or "Salads", so guests can find them more easily on your Storefront. Go to Listings > Collections and click Create new.

1. Enter a name for the collection. 

2. Change the Status from Draft to Published. Otherwise guests won't see the collection.

3. Click Create.

4. As soon as the collection is created, the Products tab appears. Click Add Products to choose the products in this collection, then click Save.

You can change the order of the products within a collection, and the order of your collections, simply by dragging and dropping them.

Need help setting up your listings? Contact us.