Skip to content
English
Contact us
  • There are no suggestions because the search field is empty.

Pausing orders and setting order limits

Use Order settings to pause orders, limit how many you take and choose how orders are accepted.

In the SOUS portal, go to Orders > Settings to control how your store accepts orders. The page has three tabs: Order Capacity, On-Demand board and Printing.

Pausing orders

Kitchen too busy, or need a break? Click Pause Orders at the top of the page to temporarily stop accepting orders for that location. When your store is taking orders, the status shows Active. Resume orders as soon as you're ready again.

Your pickup hours

The Order Capacity tab shows your current pickup hours and order intervals for each day of the week. To change them, see the article Changing opening hours and pickup settings.

Limiting the number of orders

Under Capacity Configuration, turn on Max orders per interval and enter the maximum number of orders your kitchen can handle in each pickup interval. This prevents the kitchen from being overloaded. The limit resets every interval: with an interval of 15 minutes, the count starts again every 15 minutes.

Accepting orders automatically

On the Printing tab you can turn Auto-accept orders on or off. When it's off, new orders wait in Open, and the order slip prints as soon as someone accepts the order. When it's on, new orders are accepted automatically.

Cloud printing
The Printing tab also has the settings for cloud printing, so your order slips print automatically on your receipt printer. For how to set this up, see our guide on cloud printing.

Marking all orders as fulfilled

On the On-Demand board tab you can turn on Show "Mark all as fulfilled". This adds a button under the On-Demand board that moves all of today's orders whose pickup or delivery time has passed to Fulfilled. It's handy if you don't use a till that marks orders as fulfilled for you.

Questions about your order settings? Contact us.