Payouts and your Financial Overview

In the SOUS portal, go to Finance to see your Financial Overview: your revenue, costs and available balance.

Your Financial Overview

Overview shows your transactions per week, split into sales, charges and balance. The Marketplace, Storefront and Logistics tabs show the details per channel, such as the number of orders, gross revenue, service fees, any issues, the SOUS invoice and the payout date. Use Select week to change the period.

Your SOUS Pay balance

All money from your SOUS sales goes into your SOUS Pay balance, also called your Merchant Balance, which is held by our payment provider. From there it's paid out to your bank account.

When do I get paid?

• Storefront orders: every week, it's added to your balance and included in your next payout.

• exploreSOUS marketplace orders: paid weekly after fulfilment. Orders delivered in one week are paid out at the end of the following week. For example, orders delivered in week 21 are paid out at the end of week 22.

• Your first payout can take longer, for example 7 to 14 days, while the payment provider completes its checks.

Which fees are deducted?

Depending on your plan, you may see your subscription fee, commerce fees per order, transaction fees and logistics fees if you use a SOUS delivery partner. Your contract lists the exact amounts.

Can my balance go negative?

Yes, for example if refunds, chargebacks or fees are higher than your recent sales. New sales are then used to cover the negative amount first, before anything is paid out.

Missing a payout?

1. Check the payout status in your payment provider dashboard.

2. Check for open disputes or large refunds.

3. Check whether your balance is negative.

4. Keep in mind that bank holidays can delay a payout by a few days.

Still not right? Contact us. You'll also find a detailed FAQ through the FAQ link on the Finance page.