Setting up automatic review replies
Let Spotlight reply to your Google reviews in your own tone of voice.
The SOUS AI agent replies to your Google reviews in your tone of voice. Your guests feel heard, and Google and AI tools see an active, well-kept venue, which boosts your visibility. Review responsiveness is worth 20 of the 100 points in your Visibility score.
How it works1. The agent reads every new review as it arrives.
2. It writes a reply in your tone of voice.
3. It posts the reply after a 3 to 24 hour delay, or waits for your approval.
Setting it upGo to Spotlight > Review Management in the SOUS portal and open the Settings tab.
1. Turn on Enable auto-reply.
2. Under When reviews come in, choose for each star rating, from 1 to 5 stars, whether replies are sent automatically or not.
3. Choose your tone of voice: Professional, Warm & friendly, Casual or Formal.
4. Optionally, add custom instructions that the agent follows on every reply, for example how to sign off.
5. Click Save changes.
The Overview tab shows how many reviews the agent has handled and how many are waiting for your approval. All reviews lists every review, and Templates lets you manage your reply templates.
What the agent will never do• Offer compensation, refunds or discounts.
• Admit fault on your behalf.
• Promise anything about future visits.
• Discuss health or safety in public.
Review QR codesThe QR codes tab shows printable cards with a QR code that guests can scan to leave a review. Your review QR codes are set up by the SOUS team. Would you like them? Contact us.